All information about your account can be found under “My Account” on our website.

Yes, all your previous orders are visible in your account. This makes it easy to keep track of your order history.

You can change your shipping address and contact details yourself. Billing details can be changed on request via our Customer Service. You can reach them at info@biemanspolska.pl.

Yes, your invoices are available digitally in your account.

Click on the “I have forgotten my password” link on the login screen. You will then receive an email to set a new password.

Most of our products can be ordered by one unit. Only marble bases, certain components (like screws and rods), and some personalization materials need to be ordered in full packs.

Shipping is free for orders over PLN 1000 net; otherwise, shipping costs apply.

Shipping costs depend on the number of parcels. For orders under PLN 1000 net, a fee is charged per parcel. For information on the current fee, please contact our Customer Service at info@biemanspolska.pl

No, orders cannot be changed or expanded once they have been placed.

Our logistics department determines the most efficient packaging based on weight and product type. Where possible, we combine shipments in one box.

Please contact Customer Service at info@biemanspolska.pl. Please include your order number and a brief description of the problem. In case of damaged items, please also attach photos.

Please contact Customer Service at info@biemanspolska.pl to discuss the options for samples.

Returns can be reported via our Customer Service at info@biemanspolska.pl. Always include your order number, pictures of the claim/products and the reason for the return. Customer Service will contact you regarding the request.

You can see the total weight of the products in your order in your shopping cart.

Our warehouse is open from 8 a.m. to 1630 p.m. Please contact our Customer Service at info@biemanspolska.pl to discuss the options and address details.